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101 Activities for Delivering Knock Your Socks Off Service, June/2009
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition, Dec/2018
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Delivering Knock Your Socks Off Service, Oct/2011
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Leading At the Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition, 2nd Edition
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Managing Knock Your Socks Off Service, 3rd Edition
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More Quick Team-Building Activities for Busy Managers: 50 New Exercises That Get Results in Just 15 Minutes
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Nice Teams Finish Last: The Secret to Unleashing Your Team's Maximum Potential
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Quick Emotional Intelligence Activities for Busy Managers
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Quick Team-Building Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes
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The Facilitator's Fieldbook, 3rd Edition, Oct/2012
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The Manager's Guide to HR: Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to Know, 2nd Edition
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